SHIPPING & RETURNS

Shipping Policy

  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 3-7 business days depending on where you live.

  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

Return & Exchange Policy

  • Customers can exchange/ return their order within 7 days after an order has been delivered.

  • All items must be in unused condition with all original tags attached and packaging intact.

  • In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.

  • Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at returns@theuniversitystore.in and we will get back to you.

 

  • If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can email us on returns@theuniversitystore.in

  • Gift wrapping charges or shipping charges will not be refunded if goods are returned.

  • You can only apply for a Return/ Exchange from your TUS account. Login to your account and go the ‘My Orders’ section. Click on ‘View/ Edit Order Details’ for the respective order. Then, choose the Return/ Exchange option, select the product(s), pick the reason, click Submit. A pop-up will open with our Return/ Exchange policy. Click Confirm Return/Confirm Exchange to initiate the process. You will also receive an email and text confirmation from us as well.

  • You can only return a product by sending us an Email at returns@theuniversitystore.in mentioning your order number in the subject and the reason for your return.

  • Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. we recommend you to use ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.

  • If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price. Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

  • You can courier the product(s) to the address mentioned below:
    3081, 24-E,
    40 feet road,
    Sunder Nagar,
    Ludhiana – 141007

  • If there is any manufacturing defect or any wrong product is delivered, kindly drop us a mail at returns@theuniversitystore.in for any further queries.