What are the terms of the Return/Exchange Policy?
  • Customers can exchange/ return their order within 7 days after an order has been delivered.
  • All items must be in unused condition with all original tags attached and packaging intact.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
  • Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at returns@theuniversitystore.in and we will get back to you.
  • If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can email us on returns@theuniversitystore.in
  • Gift wrapping charges or shipping charges will not be refunded if goods are returned.
  • If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price. Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
How does the return process work ?
  • You can only return a product by sending us an Email at returns@theuniversitystore.in mentioning your order number in the subject and the reason for your return.
  • Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. we recommend you to use ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
  • You can courier the product(s) to the address mentioned below:
    3081, 24-E,
    40 feet road,
    Sunder Nagar,
    Ludhiana – 141007
  • If there is any manufacturing defect or any wrong product is delivered, kindly drop us a mail at returns@theuniversitystore.in for any further queries.