How to place your order??
To place your order, follow these steps:
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing The University Store account or simply continue as a ‘New User’ and create one. You may also do a guest checkout without creating a new account.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
How will I know my order is placed successfully?
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I receive my order?
- We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 3-7 business days depending on where you live.
- All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?
All Credit Card, Debit Card, Net Banking or the transactions from your respective mobile wallets are processed over a secure encrypted connection. Thus, your money as well as your information is totally safe.
Why am I not getting any COD option on the payment page?
If the COD option is not showing, it’s because this facility is currently unavailable. You can either pay by Debit Card, Credit Card, Net Banking, or using various mobile wallets.
Are there any hidden charges?
- There are absolutely NO hidden charges for any of our products- what you see is what you pay.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at firstname.lastname@example.org.
Return & Exchange Policy
What are the terms of the Return/Exchange Policy?
- Customers can exchange/ return their order within 7 days after an order has been delivered.
- All items must be in unused condition with all original tags attached and packaging intact.
- In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
- Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at email@example.com and we will get back to you.
- If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can email us on firstname.lastname@example.org
- Gift wrapping charges or shipping charges will not be refunded if goods are returned.
- If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price. Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
How does the return process work ?
- You can only return a product by sending us an Email at email@example.com mentioning your order number in the subject and the reason for your return.
- Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. we recommend you to use ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
- You can courier the product(s) to the address mentioned below:
40 feet road,
Ludhiana – 141007
- If there is any manufacturing defect or any wrong product is delivered, kindly drop us a mail at firstname.lastname@example.org for any further queries.
Shipping & Tracking
How long will it take for my order to be delivered?
- Orders are delivered in 1-4 business days in metro cities, and 3-7 business days for the rest of India.
- Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
- BULK ORDER : The Bulk Custom Orders or Made To Order products take 7 days for process and will be delivered within 1-4 business days in the metro cities and 3-7 business days for the rest of India.
How do I track my order?
- You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link.
- You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.